The qualification offers an introduction to a career in the ICT sector. It provides a general grounding in basic hardware maintenance and software installation. Learners will not only be equipped with the skills & knowledge to succeed in an ever changing ICT environment, but also a strong emphasis is placed on providing additional skills for life. Key knowledge and skills you would acquire include customer support provision, testing ICT systems, plan delivery of ICT support services, maintain ICT equipment, install, configure & upgrade ICT software, and technical documentation and procedures.